If you wish to return an item or a refund for any reason, you can, provided you return the product within 30 days from the date of purchase. The product has to be returned in the condition you received it in and in its original packaging. Unless the product is defective (as determined at GEARDOCK.ca's sole discretion) the return will be subject to a 15% restocking fee of the purchase price. If the product is missing items that originally shipped with it or in a different condition than shipped, the return may be rejected and no refund given.Please note, there are no refunds for any of the add-on products.

The manner of refund will be returned to the original method of payment used at time of purchase.

Please have a copy of your emailed receipt (as you may be asked for it) along with knowing your Order#, Date of Purchase and Serial# on the product.

In order to get your return started please contact us using the Contact Us form 

Product will be inspected upon receiving it prior to doing any Warranty repair or a processed refund takes place. This process can take 3-5 business days and may extend during certain periods of the year.  Any refunds that GEARDOCK.ca may issue against Credit Cards can take on average 5-7 business days to post however, depending on your banking institution may be subject to longer.  Please follow up with your payment card issuer in the case of any concerns or understanding their timing.  

*Some conditions may apply.  Any damages must be reported within 14 Days of receiving the unit or it may not be returned or refunded. Please read our Warranty page for more details.